The questions people ask before buying, and the ones they ask on the day the parcel arrives. If yours is missing, email us using the address at the foot of the page.
Choosing
Windowsill or balcony?
Both work, but light hours decide the flavour. The sowing window on each page is written for Indian conditions, not a European calendar, and that is the single biggest reason a herb bolts early.
What do the numbers on the page mean?
Every product page carries germination rate, packet weight and sowing season, listed as the maker publishes them. Where a figure is not published we leave it blank rather than invent one.
Buying and delivery
What does delivery cost?
Free on orders of ₹999 and above. Below that, one flat ₹49 covers the whole order — no handling, packing, fuel or remote-area fees.
How long does it take?
Handling is 1 business day, then transit 2 to 8 business days — about 2 to 5 business days to metro PIN codes and 4 to 8 business days elsewhere in India. Total from Jaipur, Rajasthan: 3 to 9 business days. Orders confirmed after 3:00 PM IST join the next working day queue.
How can I pay?
UPI before dispatch, or Cash on Delivery when the parcel arrives. We do not accept credit cards, debit cards or PayPal, there is no card form on this site, and we do not offer EMI. Prices are in Indian rupees (INR).
Do you ship outside India?
No. We deliver within India only.
On arrival
Is this normal, or is it a fault?
Normal: slow or patchy germination when soil is cold, and natural variation between packets of an open-pollinated herb. A fault is different: the packet is not the variety ordered, the seal is broken on arrival, or the packing date has passed the stated season. Report a fault within 48 hours of delivery with the unboxing video.
Is anything not included?
Unless the product page lists it in the box, no — we do not supply a grow light and a windowsill tray large enough for your space, because lighting and tray size follow your room, not the seed. Buy those locally.
Care, returns and warranty
How do I look after it?
Keep packets cool, dry and dark, and sow shallow – most herb seed is small and buried seed simply does not come up.
What is the return window?
7 days from delivery. The item must be unused, complete in the original packaging, with the invoice. Approved refunds are processed within 7 business days once it reaches us.
Is there a warranty?
We offer no six-month or manufacturer warranty of our own and we do not claim one. Where the maker provides a warranty, the card in the box governs it and we will point you to the right service channel. What we cover is condition on arrival.
Can I visit and see one?
No — we are online only, with no shop or showroom to visit. The registered address is where orders are packed and dispatched. That is exactly why germination rate, packet weight and sowing season are spelled out on every product page.
Still need us?
- Lavora Ledger — sole proprietorship
- Address: Shop no 2a, Queens Rd, near temple of healing, Nityanand Nagar, Bhan Nagar, Jaipur, Rajasthan, 302021, India
- Phone: +91 88248 21008
- Email: checkout@lavoraledger.shop
- Hours: Monday – Saturday, 10:00 AM – 7:00 PM IST. Closed on Sundays and public holidays.